Our workis systematic and orderly, and it always revolves around our customer. Our process can be summarized in just three words:
Our experienced consultants strive to learn all they can of a prospective client’s objectives, needs, and budget. We seek first to understand our client’s objectives, then develop a customized solution to meet them.
The CSS design team conducts a technical site survey so we can design a project tailored to your circumstances. We will design an engineered solution to meet your specific objectives.
A quote is prepared which includes an itemized equipment list and a Project Management Plan. All products used in the installation project are selected to create a well-integrated system, with no guesswork.
With your approval in place, we coordinate a project production schedule, assign installation technicians and select an activation date. The project is a go! Clear Sight & Sound will take care of all of the details.
Coordination: Our production team and support personnel correspond with your designated staff members to address expectations, installation process, transition process and logistics. We provide preparation upfront to ensure that all goes according to plan.
The build and installation are done by industry-certified and trained CSS technicians.
Training and quality control are conducted.
Support. Our success is measured by the satisfaction of our customers–not just in the transaction, but in the ongoing customer service relationship. “Service above self” is key to our business relationships in the Clear Sight & Sound mission…and first class support is a foundation for achieving this goal.
I have been working with Clear Sight & Sound for over 5 years and they have always delivered excellent customer service. Anytime we have had an issue they have quickly responded and resolved the issue in a timely manner and to our satisfaction. Jon, Beth and the entire team are great to work with.
Mary Alleman – General Manager Fairfield Inn & Suites
Mr. Caven truly understands the urgency that hospitality businesses can encounter. He has been very cordial, tactful, and has delivered on his word. I would involve him on any AV project you are considering. Robbie Voss Hospitality Director – The Commons Hotel/Minneapolis, MN
Jon Caven has developed a stellar reputation within our industry by delivering on promises and taking care of his customers. He’s a business partner you can trust. Brent Foerster Senior VP Destination Sales – Meet Minneapolis/Minneapolis, MN
CSS did a great job resolving complicated issues by staying on top of the problem, providing innovative solutions and delivering outstanding customer service. Lenny Shteyman – Hotel Support, Carlson Companies
I have been working with Clear Sight and Sound for about 10 years. They are easy to work with, know their market and understand what their customer is looking for. Because the owner Jon Caven and his team know the business so well, our working relationship is a breeze! Kathy Petrin Inside Sales Hospitality – Peerless-AV
I had the pleasure of working with Clear Sight & Sound a few years ago, when I ordered TVs for my property. All in all, it was a very good experience to work with Clear Sight & Sound, and I have recommended them to several other properties. Dianne Peterson General Manager – AmericInn Lodge & Suites/Calumet, MI
I have worked with Clear Sight & Sound to furnish and install high-use video equipment. They have come up with innovative ideas for concealing normally exposed wiring in the hotel remodel. We have been very satisfied with their work, which is complete and works as intended.
Steve Witt Project Manager – Mystic Lake Casino/Prior Lake, MN
The knowledge Jon Caven and Clear Sight & Sound bring, and their ability to deliver, has been invaluable to me as an operator…Jon is the first person I contact if I need pricing, advice, and for a “job well done”. Mike Brunkow Hospitality Consultant
Our focus has always been on providing our customers with a package of technology services that is right for them, wherever they are located and whatever their unique situation may be. We take tremendous pride in our people and the workmanship they bring to every project, big or small.