• Remote Control Won’t Work, Now What Do You Do?
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    Remote Control Won't Work: dead batteries

    “Remote Control Won’t Work!” Seems like we’ve all been through the issue of experiencing a remote control not communicating with the TV. Now you’re faced with the hard choice, buy a new remote or borrow one from a similar TV in an unused room or area. Not necessarily!


    Here are some actions you can take to ensure you are getting the longest life out of your remote controls before you go out and buy new ones that you might not even need.

     

    1. Checking for battery issues.

        1. Press a button anywhere on the remote and look for a green light at the top of the remote while doing so. If no green light appears, time to change the batteries.
        2. Finally if a green light does appear, move on to step 2.

    2. Check for signal from the remote.

        1. If you have a cell phone available, open the camera on your phone.
        2. Face the front of the remote into the camera, as if the camera were your TV.
        3. Press any button on the remote.
        4. Looking at the phone’s camera, you should see 1 or 2 lights show up on your screen, indicating the remote is working.
        5. When lights do not appear, and you’ve replaced the batteries with new ones, your remote will need to be replaced. If the lights do appear, move on to step 3.

    3. Reprogram the remote.

      1. Locate the menu button and press it to access the available menus.
      2. Navigate to “System Settings” and hit select.
      3. Scroll down to “Remote Control” and hit select.
      4. Follow the on-screen prompts to program remote control, then follow all on-screen directions to reprogram the remote.

     

    However, if you do find yourself in need of new remotes after these trouble shooting tips, shop our Cart or Contact Us Today and we’ll be more than happy to help you find a solution so you’re not finding yourself screaming “Remote Control Won’t Work!” anymore.

     

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  • Signal Down? Yes, there’s an app for that too!
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    We’ve all heard the common misconception, “Cable has better signal than satellite,” especially when discussing outages relating to weather. All television signal, whether at the point of origin or at your consumer location, comes from a satellite. That being said, it would be nice to know if weather or another uncontrollable issue is the origin of your signal loss, particularly before paying for a technician to come out to your property.

    Conveniently, there is a app (also available as a website) that monitors service and signal loss for multiple different providers, and is free to use. Right now the mobile application is only available through the Apple app store, and online at www.downdetector.com. When first opening the application it can seem a bit daunting, as there are multiple options to choose from. However, there is a convenient search box available. You can search for your service provider, and create a favorite on the app in order to return to that provider whenever you encounter an issue. 

     

     

    This page will provide you with a variety of different information related to that provider, including:

    • Live Outage Map
    • Number of problems reported per hours (last 24 hours)
    • Opportunity to report a problem or leave a comment about outages
    • Tweets from provider’s Twitter account responding to issues (if applicable)

    Remember, all television service comes from satellite signal somewhere, and all that signal originates from either the east or west coast. Therefore, before calling for service, you can always access DownDetector and check both your local weather, and the weather on the coast, to see what might be causing your signal loss.

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  • A Picture That Saves You $$$?
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    There will always be a time when your system will have issues, it happens to the best of us. So knowing your system will help in fixing the issues that will arise.

    guy with camera tripod iconThere is nothing better than a problem that can be resolved without a truck roll or with the technician on site for only a mere matter of minutes. The way to ensure this is the case, is as follows:

    When your system is up and running, take a picture of the front and back of the system.

    • This helps you identify what could be wrong once the system does have problems.
    • Compare the pictures with your current situation and take note of any lights that are different and/or not lit.
    • Also note if any cables are unplugged or moved by comparing the pictures as well.
    • After comparing your pictures give your audio/visual expert a call and let them know the issue, as well as your findings.

    These small and easy steps could be the difference between a fifteen minute phone call or truck roll and a five hour service call. Now that’s a picture worth taking right?

     

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  • Leftovers? Don’t Risk It.
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    Clear Sight & Sound strives to remain within the forefront of our industry by providing not only quality and timely service and installation, but also by ensuring the work we do complies with all applicable NEC and NFPA codes. This guarantees, along with successful inspections, the safety of your guests, staff, and buildings.

    At times, it may seem as if it would be more efficient to fix any issues which may arise in house, by using whatever equipment may be leftover from previous projects or renovations. Not only can this risk damaging your system (creating a lengthier and more costly issue), but it can also bring your electrical wiring out of code, creating a safety risk and the risk of a large fine from the state. Many manufacturer warranties also hinge upon the fact the equipment was operated under normal circumstances and with the correct parts, and therefore could be voided if shortcuts are made to get the system working.

    If any issue does arise, it is imperative to contact Clear Sight & Sound to either walk you through the repair over the phone using the proper equipment, or send a technician out to ensure the repair is completed safely and correctly. For more information, or for the answers to any questions, please feel free to contact us here or call our service line at 952.767.0027.

     

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  • To Power Cycle Or Not Power Cycle
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    You probably have heard the term “Power Cycle”, but you may not be sure what a power cycle is, or when to do a power cycle. Knowing when to power cycle can save you hundreds of dollars in service calls, and it is commonly the first step customer service will have you try when you call with a technical issue.

    powerSo, what is power cycling? Simply put, power cycling is the art of turning off and back on an unresponsive piece of equipment. For example, if your DIRECTV receiver is not responding to any commands, either with the remote or with buttons on the front of the receiver, it would be safe to say the box needs a power cycle. At that point the quickest way would be to simply unplug the power cord from the back of the receiver and wait 5-10 seconds, or if you can’t disconnect the power cord from the back, unplug the cord from the power outlet. The point is to disconnect power for a few seconds, plug it back in and recover from its unresponsive state. Power cycling can also be used to correct network activity on networked devices, and fix other electronic things that may get “hung-up” in an unresponsive state, such as laptops, pc’s, tablets and phones.

    Now, having said all of this, I’m not recommending that you go and start unplugging things. If you are not 100% sure how a power cycle will affect your system and/or network, calling your customer service representative just to verify its effects wouldn’t be a bad idea. You can always use the information for future power cycles.
     

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  • Cable running…with a plastic bag?
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    371a8206-ca88-4d5b-a374-012183a99f70Here’s a trick that you can use when you need to run cable in a conduit, instead of using fish tape.

    What you’ll need (in addition to the cable, of course!): plastic bag with handles, string, shop vac and small piece of cardboard.

    1. Take the plastic bag and tie a pull string onto the handles, and the other end to the cables.
    2. Put the bag into the conduit.
    3. Using a shop vac on the other end of the conduit, put a small piece of cardboard that’s got a hole cut into it the size of the end of the shop vac’s hose.
    4. Put the hose through the hole of the cardboard.
    5. Put the cardboard over the opening of the conduit.
    6. Turn on shop vac and the bag and string will come through the conduit. Shut the shop vac off.
    7. Pull string through until other end with cable arrives and you’re done!

     

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Our focus has always been on providing our customers with a package of technology services that is right for them, wherever they are located and whatever their unique situation may be. We take tremendous pride in our people and the workmanship they bring to every project, big or small.

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