You probably have heard the term “Power Cycle”, but you may not be sure what a power cycle is, or when to do a power cycle. Knowing when to power cycle can save you hundreds of dollars in service calls, and it is commonly the first step customer service will have you try when you call with a technical issue.
So, what is power cycling? Simply put, power cycling is the art of turning off and back on an unresponsive piece of equipment. For example, if your DIRECTV receiver is not responding to any commands, either with the remote or with buttons on the front of the receiver, it would be safe to say the box needs a power cycle. At that point the quickest way would be to simply unplug the power cord from the back of the receiver and wait 5-10 seconds, or if you can’t disconnect the power cord from the back, unplug the cord from the power outlet. The point is to disconnect power for a few seconds, plug it back in and recover from its unresponsive state. Power cycling can also be used to correct network activity on networked devices, and fix other electronic things that may get “hung-up” in an unresponsive state, such as laptops, pc’s, tablets and phones.
Now, having said all of this, I’m not recommending that you go and start unplugging things. If you are not 100% sure how a power cycle will affect your system and/or network, calling your customer service representative just to verify its effects wouldn’t be a bad idea. You can always use the information for future power cycles.
I have been working with Clear Sight & Sound for over 5 years and they have always delivered excellent customer service. Anytime we have had an issue they have quickly responded and resolved the issue in a timely manner and to our satisfaction. Jon, Beth and the entire team are great to work with.
Mary Alleman – General Manager Fairfield Inn & Suites